Agreement and eligibility
By ordering or using a paid service, you confirm that you can enter this agreement for yourself or the organization you represent. If you do not agree, do not purchase the service; you may still use the AGPL software under its license.
The managed service
The monthly managed service may include application and provider health monitoring, managed-update guidance, recovery guidance, and priority support as described at purchase. One subscription covers one customer workspace unless a written order says otherwise. Hands-on onboarding, migrations, custom engineering, and third-party costs are separate and quoted before work begins.
Customer responsibilities
You control your Cloudflare account, mail providers, domains, users, backups, and lawful use of email. Keep administrative credentials secure, maintain valid provider subscriptions, review changes, and do not use the service for spam, abuse, infringement, unauthorized access, or illegal activity. Never send support a password, private key, Cloudflare token, or unnecessary mail content.
Fees, renewal, and cancellation
Subscriptions renew at the displayed interval until cancelled. Prices exclude applicable taxes. You authorize Stripe to charge the payment method on file. You can cancel through the billing portal; managed service continues through the paid period unless otherwise stated. Cancellation or payment failure never disables the self-hosted product or deletes customer data. The Refund Policy applies.
Availability and changes
Sovereign Mail is under active development. Paid support and monitoring reduce operational burden but do not guarantee uninterrupted email, provider availability, delivery, data recovery, or a specific response outcome. Material service or price changes will be communicated before they apply to a renewal.
Intellectual property and source
The source repository identifies its copyright and third-party notices. Your rights to use, modify, and redistribute the software come from AGPL-3.0-only, not from a managed-service subscription. Product names and site content are not granted under that software license unless stated.
Suspension and termination
Managed service may be suspended for nonpayment, abuse, security risk, or material breach. Where practical, notice and a chance to correct the issue will be provided. Suspension affects only vendor service; it does not remotely disable the customer-owned application.
Disclaimers and liability
To the extent permitted by law, services are provided “as is” and “as available,” without implied warranties. Sovereign Mail is not liable for indirect, incidental, special, consequential, or lost-profit damages. Aggregate liability for a paid-service claim is limited to the fees paid for that service during the three months before the event giving rise to the claim. Rights that cannot legally be limited remain unaffected.
Contact and updates
Questions or formal notices can be submitted through Support. Updated terms will show a new effective date. Continued paid-service use after an update takes effect constitutes acceptance.