Monthly subscriptions
Cancel at any time through the billing portal. Cancellation prevents the next renewal and service normally continues until the end of the current paid period.
First-charge refund
You may request a refund of the first monthly managed-service charge within 14 calendar days of that charge if no onboarding, migration, incident response, or substantial support work has been delivered. Include the workspace installation identifier and Stripe receipt identifier, but never include credentials or mail content.
Later charges
Renewal periods already started are normally non-refundable. Duplicate charges, billing errors, fraudulent charges, and refunds required by law will be corrected. If a documented service failure makes the paid service materially unavailable, a fair credit or refund may be offered after review.
Quoted work
A deposit for onboarding, migration, or custom work is refundable before work begins, less any non-refundable third-party cost disclosed in the quote. After work begins, any refund is limited to the undelivered portion of the written scope.
How to request one
Use the private billing path described on Support within the applicable period. Approved refunds are sent to the original payment method. Stripe and the card network determine when the credit appears.